Loading... Please wait...

Customer Service

Hours of Operation
Monday-Friday: 8:00 a.m. to 5:00 p.m.

Personal Engraving
Personal Engraving is a wonderful way to make a PalmCross® a truly unique and intimate reminder of God's presence in our lives. A name or brief saying (maximum 22 characters including spaces) is carved by hand on the back of the PalmCross® normally across the arms. We suggest refraining from using words "to" and "from" as in signing a card.  Most customers choose the recipient's first name and/or a date such as "01-16-2013" or "Jan 16, 2013." Browse the list for suggestions others have used, including some of our own ideas. Bible verses and references are also used (book/chapter/verse), such as Luke 9:23 or Phil 2:8-11. Because of limited space, these are generally abbreviations.

Packaging
The PalmCross® is packaged in a white-swirl box with cotton fiber bedding. In the box, a four-sided leaflet sits on top of the cross with the following copyrighted saying: "This PalmCross® has been carved especially for you. No other exactly like it exists. There is no finish on the wood cross. The oils from your hands and those of your loved ones as it is used in prayer will become the finish. The essence of the love and support of those who care for you will be imbedded in the wood forever. The first, and most deeply, is that of the carver and his wife©."

Other information in the leaflet relates the story of the PalmCross®, how to care for your cross, and a small list of customer testimonials.

Ordering
Phone Orders:  309-787-5640

Fax Orders:      309-787-7050

Order Online:   Fast.  Easy. 100% Secure. 

Order by e-mail at byron@mchsi.com:  We will apply charges to your credit card if you have ordered before and info has not changed. If your information has changed, please call. We will need updated information before we can process your order.

Mail Orders:  Payment may be made by check or money order. Call for credit card payment. Do not send cash. Please note that we will not process the order until payment is received.

Gift Items:  To send items as a gift, provide a "SHIP TO" address.  You may purchase a small Note Card for $1.00 to be enclosed with your gift order. In the "Special Instructions" option, tell us what you want on the card, and we are happy to handwrite your message for you.

Payment Options
Mastercard, Visa, and Discover credit cards.
Personal check or money order.

Shipping
We normally ship orders using the U.S. Postal Service (USPS), which requires a street address. Orders are normally processed within 1-2 business days from order placement.  Please contact us if you have questions.

The customer may choose from 3 shipping options for in-stock products:

  • FREE Standard delivery (3-10 business days from ship date) for U.S. continental orders.
  • Priority delivery (3-5 business days from ship date). Estimated charges will appear when placing your order.
  • 2-Day Express delivery. Estimated charges will appear when placing your order.

2-Day Express Delivery Timetable - add one day for holidays

2-Day Express Delivery Timetable - add one day for holidays

Order Received by 11 am

Mon

Tue

Wed

Thurs

Fri

Sat/Sun

Delivered

Wed

Thurs

Fri

Mon

Tue

Wed

International orders are charged actual shipping charges and added to your order.  If paying by credit card, it will show as a separate charge on your credit card statement.

 

Return Policy
Complete, 100% Customer Satisfaction is very important to us at ByRon PalmCross®. Please contact us if you have any questions about your order or a concern with any product.

Privacy Policy
We respect your privacy! We do not share your information with any person or company.